Contact Us
If you want to contact the Sites Not On Gamstop team about a review, a correction or a question about how this site works, this page explains what we can help with and where to send everything else. We are a research and comparison site. We do not run casinos, hold customer accounts or handle payments, so some problems need to go to the casino itself or to an official body.
What you can contact us about
- Corrections: a bonus term, payment method or licence detail on a review that looks out of date or wrong.
- Feedback on a guide: something unclear, missing or hard to follow.
- Editorial questions: how we choose and rank casinos. Our About Us page explains our approach.
- Site or privacy queries: questions about how the site is run, which are covered in our Terms and Conditions.
- Business or partnership enquiries: we welcome them, but they cannot buy a higher ranking.
What we cannot help with
We cannot access casino accounts, and we cannot speed up a withdrawal, reverse a closure or decide a dispute. Please do not send us passwords, card numbers or identity documents. We will never ask for them.
Which casino's problem is it? Where to go instead
| Your problem | Best first step |
|---|---|
| Delayed or refused withdrawal | Contact the casino's support in writing, keep transcripts and check its terms on verification and limits. |
| Bonus dispute | Re-read the bonus terms you accepted, including wagering, maximum bet and expiry, then raise a formal complaint with the operator. |
| Unresolved complaint | Follow the operator's complaints procedure and use any dispute route the licence holder names. Options depend on the licence, and overseas licences often give less recourse than a Great Britain licence. |
| Gambling is causing you harm | Read our Responsible Gambling page and contact GamCare, which offers free, confidential support. |
Before you write to us: a short checklist
- Name the page and the casino you are asking about.
- Quote the exact statement you think is wrong.
- Include a link or screenshot from the casino's own terms if you have one.
- Say the date you saw it, as bonuses and terms change often.
How we handle corrections
Casino offers change without notice. Where we can verify a fact from the operator's published terms, we update the page. Where we cannot confirm it, we say so rather than guess. The offers shown on our lists, such as those from Betmica, Kikibet or Betninja, are the operators' advertised terms, and you should read the current terms on the casino's own site before you deposit.
A note on independence
We may earn commission when you use some links on this site. Commission does not decide our rankings, and contacting us will not change a rating. Our main list of non GamStop casinos explains how the options are assessed.
Support if gambling is a concern
These sites are not covered by GAMSTOP, so you must use the tools each casino provides, such as deposit limits, loss limits and self-exclusion. Blocking software and GamCare support are also available. If you are in Great Britain and want to stop gambling, GAMSTOP is the free national self-exclusion service. Please only gamble with money you can afford to lose. You must be 18 or over.
What to expect after you write
We read every message about accuracy. We cannot promise a reply time or a particular outcome, but factual corrections with evidence are treated as a priority.